Effective Date: 20 March 2026
Platform: schools.smonic.com
Operated by: Smonic (Proprietorship)
Fulfilled by: Batra & Co.
Jurisdiction: Sonipat, Haryana, India
1. Introduction
Welcome to schools.smonic.com, a dedicated platform for procurement of school books, notebooks, and academic stationery.
By accessing or using this platform, you agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use the platform.
2. Platform Model
This platform operates under a hybrid structure:
- Online Platform (Smonic): Order placement, pricing, payments
- Fulfilment Partner (Batra & Co.): Sourcing, packing, dispatch
All transactions are legally contracted with Smonic.
3. User Eligibility
You may use this platform if you are:
- A student enrolled in a listed school
- A parent or legal guardian
- An authorized representative
Minors:
Users below 18 years may place orders only with parental consent. Parents/guardians assume full responsibility.
4. Mandatory Information
To place an order, the following details are required:
- Student School Number (mandatory)
- Full delivery address
- Mobile number (WhatsApp enabled)
- Email address
Orders without valid school identification may be delayed or cancelled.
5. Product Listings & Purchase Options
Option 1: Full Set
- Maximum discount
- Complete book set
- Recommended for new sessions
Option 2: Custom Selection
- Select specific items only
- Lower discount than full set
- Price adjusts automatically
Important:
Removing any core item reduces overall discount.
6. Pricing & Charges
6.1 Pricing
- All prices are in INR
- Inclusive of GST (unless stated)
- Approved by school authorities
6.2 Discount Logic
- Full Set = Highest discount
- Partial Set = Reduced discount
6.3 Handling Charges
- ₹59 included in total price
- Not shown separately
6.4 Payment Charges
- UPI: No charges
- Cards/Net Banking: May include gateway fees
- COD: Not available
7. Orders & Confirmation
An order is confirmed only when:
- Payment is successfully completed
- Order ID is generated
Packing Process
- Each order is video recorded
- Labeled with Order ID
- Video shared via WhatsApp
This ensures full transparency.
8. Shipping & Delivery
Delivery Timelines
- Metro cities: 2–4 days
- Other areas: 5–8 days
Important Conditions
- Address must be accurate
- Failed deliveries may incur re-delivery charges
- Refused deliveries are non-refundable
9. No Refund / No Return / No Exchange
Strict Policy
All sales are final.
No refunds, returns, or exchanges are allowed under any circumstances.
Exceptions (Only Allowed Cases)
Applicable only if item is:
- Damaged in transit
- Defective
- Misprinted
Conditions for Claims
- Must be reported within 48 hours
- Unboxing video required (uncut)
- Order ID mandatory
If approved:
- Replacement OR partial refund (item-level only)
10. Cancellation Policy
Before Dispatch
- Cancellation allowed
- Refund processed in 7–10 days
After Dispatch
- Cancellation not allowed
Full Set Rule
If any item is removed:
- Entire order will be cancelled
- Customer must reorder via custom option
- Full-set discount is forfeited
11. Payments & Invoicing
- Secure payment gateway used
- No card details stored
- GST invoice sent via email
12. Offline Purchases (Batra & Co.)
- Full sets only
- No online discounts
- Cash accepted
- No partial purchases
13. Data & Privacy
By using this platform, you consent to collection of:
- Student details
- Contact information
- Transaction data
Data is used for:
- Order fulfilment
- Customer communication
- Internal analytics
Data is not sold to third parties.
14. Intellectual Property
- Book rights belong to publishers
- Platform content belongs to Smonic
- Unauthorized use is prohibited
15. Limitation of Liability
Smonic is not liable for:
- Delivery delays
- Courier damages
- Syllabus changes
- Indirect losses
Maximum liability = Order value
16. Dispute Resolution
Contact First
Email: sales@smonic.com
Phone: +91 93333 93434
Resolution Timeline
- Acknowledgement: 48 hours
- Resolution: Within 30 days
Jurisdiction
All disputes subject to courts in Sonipat, Haryana.
17. Compliance
This platform complies with:
- Consumer Protection Act, 2019
- E-Commerce Rules, 2020
- IT Act, 2000
- DPDP Act, 2023
- GST Laws
18. Force Majeure
We are not responsible for delays caused by:
- Natural disasters
- Government restrictions
- Logistics failures
- Technical issues
19. Changes to Terms
We may update these Terms at any time.
Continued usage means acceptance of updated Terms.
20. Contact Information
Smonic
12/550 Batra Colony
Sonipat, Haryana – 131001
📧 sales@smonic.com
📞 +91 93333 93434
Final Note
Please read all terms carefully before placing your order.
Use the custom option if you are unsure about any item.
Once purchased, orders cannot be reversed.
